[{"data":1,"prerenderedAt":140},["ShallowReactive",2],{"blog-post-docs\u002Ffaq":3,"sibling-dives-docs\u002Ffaq":138,"learn-track-docs\u002Ffaq":139},{"id":4,"title":5,"authors":6,"body":7,"breadcrumb":6,"builders":6,"byline":6,"category":120,"categoryName":121,"challenge":6,"courseAuthor":6,"courseLead":6,"dek":6,"description":122,"draft":123,"extension":124,"eyebrow":6,"featured":123,"finish":6,"fork":6,"hero":6,"heroAlt":6,"heroCta":6,"heroImage":6,"homepageFeatured":123,"kind":125,"lessonCount":6,"meta":126,"navigation":127,"newsItems":6,"next":6,"ogImage":6,"order":128,"outcomes":6,"path":129,"publishDate":130,"readingTime":6,"related":131,"relatedProjects":6,"seo":132,"stem":135,"tags":136,"track":6,"trackName":6,"__hash__":137},"blog\u002Fblog\u002Flearn\u002Fdocs\u002Ffaq.md","Troubleshooting and FAQ",null,{"type":8,"value":9,"toc":109},"minimark",[10,15,38,42,50,54,57,61,69,73,76,80,87,91],[11,12,14],"h2",{"id":13},"the-playground-shows-a-compatibility-warning","The playground shows a compatibility warning",[16,17,18,19,23,24,27,28,31,32,37],"p",{},"The playground needs a browser that supports WebAssembly JSPI. Use a recent Chrome, Edge, or Opera. Firefox users can turn it on by opening ",[20,21,22],"code",{},"about:config"," and setting ",[20,25,26],{},"javascript.options.wasm_js_promise_integration"," to ",[20,29,30],{},"true",". See the ",[33,34,36],"a",{"href":35},"\u002Flearn\u002Fbuilding-your-first-qollab-project\u002Fcode-playground","Code Playground lesson"," for details.",[11,39,41],{"id":40},"my-run-is-queued-or-slow","My run is queued or slow",[16,43,44,45,49],{},"Simulators are near-instant. Real hardware jobs are queued and processed in order, so they take longer to resolve, and a device can be offline. The ",[33,46,48],{"href":47},"\u002Flearn\u002Fdocs\u002Fcompute-backends","Compute backends"," page shows which backends are simulators and which are hardware.",[11,51,53],{"id":52},"my-run-failed-with-a-red-error","My run failed with a red error",[16,55,56],{},"The console prints a traceback pointing at the line that failed. Fix it in the editor and run again. Running on a simulator first is the quickest way to catch these before they cost anything.",[11,58,60],{"id":59},"i-cannot-edit-a-project","I cannot edit a project",[16,62,63,64,68],{},"You can only edit projects you own. Edits happen on the draft, and a published project updates only when you publish your changes. See ",[33,65,67],{"href":66},"\u002Flearn\u002Fdocs\u002Fpublish","Publishing and versions",".",[11,70,72],{"id":71},"i-signed-in-but-my-work-is-missing","I signed in but my work is missing",[16,74,75],{},"A Qollab account is tied to the provider you signed in with, Google or GitHub. Signing in with a different provider creates a separate account, so use the same one you started with.",[11,77,79],{"id":78},"does-running-cost-anything","Does running cost anything",[16,81,82,83,68],{},"Simulators, both local and on IonQ's cloud, are free. Only real quantum hardware uses credits. See ",[33,84,86],{"href":85},"\u002Flearn\u002Fdocs\u002Fhow-credits-work","How credits work",[11,88,90],{"id":89},"related","Related",[92,93,94,99,105],"ul",{},[95,96,97],"li",{},[33,98,48],{"href":47},[95,100,101],{},[33,102,104],{"href":103},"\u002Flearn\u002Fdocs\u002Frun-your-code","Running your code",[95,106,107],{},[33,108,86],{"href":85},{"title":110,"searchDepth":111,"depth":111,"links":112},"",2,[113,114,115,116,117,118,119],{"id":13,"depth":111,"text":14},{"id":40,"depth":111,"text":41},{"id":52,"depth":111,"text":53},{"id":59,"depth":111,"text":60},{"id":71,"depth":111,"text":72},{"id":78,"depth":111,"text":79},{"id":89,"depth":111,"text":90},"troubleshooting","Troubleshooting","Answers to the common questions: browser support, queued runs, run errors, editing, sign-in, and what running costs.",false,"md","doc",{},true,1,"\u002Fblog\u002Flearn\u002Fdocs\u002Ffaq","2026-09-05",[],{"title":133,"description":134},"Troubleshooting and FAQ · Qollab docs","Common Qollab questions: browser compatibility, queued runs, run errors, editing, accounts, and credits.","blog\u002Flearn\u002Fdocs\u002Ffaq",[],"4Blb_Y3_3kxKNn2vDBrvlU6eiHHj__fH5CPiqvIpbsc",[],[],1788731751629]